Shipping
Orders are shipped the same day if this was placed before 2:00 pm on Business days, if the order was placed after 2:00pm the order will be shipped out the next business day.
If we are out of the item you have ordered, someone will contact you with the option of changing the order or place it on backorder, and will give you an estimated time on how long before shipment can take place.
Free - Shipping USPS First Class Mail (3-7 days) Priority Mail (2-3 days) Express mail (1-2 days) For APO/FPO addresses, all orders will be shipped via our Standard Service only (Express shipping is currently not available for APO/FPO addresses).
In order to protect our customers’ privacy, we will no longer be able to ship merchandise to a separate address from the billing address on orders over $49.99. The billing address AND shipping address MUST match in order for us to ship an order over $49.99. The only exception to this will be shipping to APO/FPO addresses; however, the billing information MUST match the credit card being used to make the purchase. Any information that does not match will cause a delay in shipment or possible cancellation of the order. The risk of loss and title for all merchandise ordered pass to you when the merchandise is delivered to the shipping carrier.
Order Status
When you submit your order, you will receive an order confirmation receipt via e-mail. Additionally, you will see the order confirmation page after you submit your order. Be sure to print this screen and keep it handy in case you have questions about your order. You can also call us at 1.800.898.4157 to inquire about the status of your order.
Delivery Time: Orders ship from our warehouse in Hollywood Florida. Orders placed on holidays or weekends will begin processing the next business day. All orders will be shipped in 24-48 hours after the order is placed. If you place your order on a Friday, Saturday or Sunday, the order will be processed and filled on the following Monday. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.
We are currently shipping via USPS. Orders are shipped out Monday -Thursday 9am to 4pm (Eastern time) Fridays 9:00 am to 2:30 pm (Eastern time)
For APO/FPO addresses, all orders will be shipped via our Standard Service only (Express shipping is currently not available for APO/FPO addresses).
International Shipping:
USPS International Shipping - Most orders can take 5 to 15 business days after processing and shipment. Please note that customs processing can sometimes increase delivery times and is out of our control.
International Shipping orders do not qualify for our free shipping offer. We will fulfill your order through USPS International shipping services and when your order ships you will receive a tracking number sent to the email address on your order. USPS tracking will only track within the United States. It will not track worldwide.
Please remember you are ordering at your own risk, we cannot be responsible for lost packages or misdeliveries by your local post office or actions taken by your local customs office.
Import Taxes & Duties:
Please note that your order may be subject to import duties, taxes, tariffs, or customs charges, once your package reaches your country. These fees are not included in your shipping costs. Any and all import taxes and customs duties are the responsibility of the customer. Duties and taxes levied by your country are beyond our control. We urge our customers to check with your local customs agency to see what kind of import duties are levied by the Country you’re shipping to.
Any packages refused by international customers for tax liability will receive full credit card refund MINUS shipping fees when items are returned to Kenovapor. No refunds will be made until items are returned to Kenovapor.com. If packages need to be shipped, additional shipping charges will also apply.
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